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The number of locations on offer there in the free version of it has expanded in recent times: users now carry a choice of France, the USA, Canada, the Netherlands, the UK, Germany, Singapore, and Japan (Hong Kong is reserved for the ‘VIP’ version of the app). there is a FAQ within it, it provides some troubleshooting guidance, but is not comprehensive enough to make up for all the lack of actual customer service. There is a Gmail account on its PlayStore listing but we got no response upon emailing it. You should not expect much customer support from this. Even Cisco’s An圜onnect VPN has faster speeds compared to SuperVPN! Customer Support Does Not Exist The speed of uploads remains quite strong though up in the high 30s for both.
Two Asian server locations which are Japan and Singapore got 6.9 Mbps and 9.3 Mbps respectively. Long-distance connection download speed drops quite significantly. There is no denying the fact that it performs quite well in speed tests, especially for a service that doesn’t cost you.Īs it is only available on android, the tests have been performed out on mobile and are not comparable to the bulk of the standard 100Mbps tests. Its shady behavior and vague, overreaching privacy policy are both big red flags that are deal-breakers when choosing one. It can excel in other criteria but we still do not recommend using it. It is important that you trust it whereas SuperVPN has done nothing to get your trust. With the best encryption even, when you use such apps you entrust the provider with personal data and information. There is no reason why it asks for such information coupled with its reference to store data it implies it may be collecting personal data.
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The thing which worries me more is when you first install it, it asks for permission in order to access the phone and stored files and media. A proper privacy policy like this one from Private Internet Access may be able to solve it but it does not carry a proper one. To use this you do not need an email address or account, thus it is hard to imagine any information regarding users brings necessary to run the service. This sets off alarm bells in our office, what does it collect? And why does it stores data in I privacy-unfriendly US and UK? This is quite a shady setup which means we do not have a real idea that which jurisdiction it is operating out and which companies or governments can be traveling through the data.Īs far as this is set out in its privacy policy, it is too sparse for our liking. Different addresses include Beijing, China. This features the same policy, with the same spelling mistakes but this time gets hosted in Germany. Google search for support email that is tells that the actual name of the developer is Jinrong Zheng who is responsible for LinkVPN on IOS as well. Provided lack of transparency from it, we were not surprised to find this privacy policy sparse and lacking detail, even coherent English. PlayStore listing and this are the extents of the other’s online presence.
The privacy policy is hosted on the server there in California and does not carry a domain name. This is one of the many ones which only look to be good this is not the only one present on PlayStore.įrom now we are going to refer to this as SuperVPN to keep things simple, keep in mind to not confuse them with any alternatives.Īn app that has more than 50 million downloads, there is a concerning lack of information available about SuperSoftTech, which is the supposed developer of it.
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